Forms and Learner Support
Use the appropriate blank form and follow the related policy. Completed forms and supporting evidence are handled as private records and must not be posted in public course comments or public pages.
Refund and Course Change Request 1.1.2.3: use for cancellation, rescheduling, course changes, participant substitution or a refund request.
Complaint Form 1.1.3.3: use to report concerns about training or related services.
Appeal Form 1.1.3.4: use to request an independent review of an existing decision.
Individual and Company Registration Forms 1.1.5.5: use the correct booking route and provide an individual record for each learner.
Trainee Awareness and Acknowledgment 1.1.4.3: complete after the briefing and before training; ask questions before signing.
Request the current form from info@fsmqc.com or reception. Follow the form’s submission instructions and include the course and registration reference if available. Provide only the evidence needed for your request. Discuss sensitive support information privately with the responsible team.
Tell the team if you need an explanation in a suitable language or help accessing or completing a form. Urgent safety concerns should be reported immediately to the trainer or responsible staff member; do not wait for a form.