Frequently Asked Questions

How do I register

Request current course information and a quotation from the team. Complete the individual or company registration process. Account creation or payment alone does not confirm admission; mandatory requirements and payment arrangements must be checked.

What attendance is required

The attendance policy requires full teaching attendance unless the regulator or awarding body formally permits another threshold. The training team communicates the applicable rule before enrolment. Report absence or early departure to the trainer.

Can I change or cancel a booking

Yes, you can submit a request. The result and charges depend on the approved cancellation, rescheduling and refund policy and your accepted booking terms. Send Form 1.1.2.3 and the receipt to info@fsmqc.com. If FSMQC cancels or materially changes the schedule so you cannot attend, the policy offers a full refund or a replacement accepted in writing.

How do I complain or appeal

Use Form 1.1.3.3 for a complaint and Form 1.1.3.4 to appeal a decision. The procedures explain the deadlines, impartial review and support available. Normally submit an appeal within five working days of receiving the written decision.

Does payment guarantee a certificate

No. The applicable attendance, assessment and completion requirements must be met. The training team checks eligibility before release.

Is support available

Ask the training team about learning or access needs before training. Permitted support must preserve the programme’s competence requirements. Discuss sensitive information privately.

Where are the policies

Open Policies and Learner Information. Contact info@fsmqc.com if you need a copy or an explanation.

Can I share training materials

Use materials for the agreed learning purpose. Obtain permission before sharing proprietary material, recording a session or photographing people. Follow the trainee code of conduct.